Last updated: February 2025
These Terms and Conditions (“Terms”) govern your access to and use of the website https://retainingwallsupplies.com.au (the “Website”) and any products or services provided by Retaining Wall Supplies (“we”, “us”, “our”).
By accessing or using our Website, requesting a quote, placing an order, or contacting us, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.
About Retaining Wall Supplies
Retaining Wall Supplies is an Australian-owned business supplying concrete sleepers, galvanised steel posts, and related retaining wall materials to customers across Australia.
Business details
- ABN: 59 606 420 263
- Email: info@retainingwallsupplies.com.au
- Phone: 0485 856 986
Use of the Website
You agree to use this Website for lawful purposes only and not to:
- Misuse or interfere with the operation of the Website
- Attempt unauthorised access to systems or data
- Use the Website in a way that may harm our business, reputation, or customers
We may restrict or suspend access to the Website if misuse is detected.
Quotes, Orders, and Product Information
All quotes provided are indicative unless stated otherwise. Pricing, availability, delivery timelines, and specifications may change due to supplier availability, manufacturing constraints, or logistics.
Product descriptions, specifications, and suitability information are provided for general guidance only. It is your responsibility to confirm that products are appropriate for your specific retaining wall design, site conditions, and council or engineering requirements.
Engineering certification, wall heights, and compliance depend on correct installation and use in accordance with applicable Australian Standards.
Third-Party Services
Our Website may include third-party services such as payment gateways, calculators, embedded tools, or external links.
You acknowledge that:
- Third-party services are used at your own risk
- We do not control or endorse third-party websites or services
- We are not responsible for loss or damage arising from third-party services
Accounts and Enquiries
If you create an account or submit information through our Website, you agree to provide accurate and current details.
You are responsible for maintaining the confidentiality of any login credentials and for all activity associated with your account or enquiry submissions.
Delivery, Returns, and Refunds
Delivery, pickup, returns, cancellations, and refunds are governed by our Returns, Delivery and Refund Policy, which forms part of these Terms.
Due to the nature of concrete sleepers and steel products, returns are strictly limited. Customers are responsible for confirming quantities, specifications, and site access before ordering.
Disclaimer
Our Website, products, and services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by Australian law:
- We make no warranties regarding uninterrupted access or error-free operation of the Website
- We do not guarantee suitability of products for any particular project
- You rely on information provided at your own discretion
Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law.
Limitation of Liability
To the extent permitted by law, Retaining Wall Supplies is not liable for indirect, incidental, or consequential loss, including loss of profit, project delays, or site costs arising from the use of our Website, products, or services.
Our liability is limited to resupplying the goods or services, or the cost of resupply, where required by law.
Termination
We may suspend or terminate access to the Website or services at any time if these Terms are breached or if continued access poses a risk to our business or customers.
You may stop using our services at any time.
Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, and the Commonwealth of Australia.
Any disputes arising from these Terms or use of our Website will be subject to the exclusive jurisdiction of the courts of Victoria.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact:
Retaining Wall Supplies
Email: info@retainingwallsupplies.com.au
Phone: 0485 856 986