We answer your most common questions, if you need more help, don't hesitate to give us a call!
Common purchase queries answered
Frequently asked questions
We take pride in providing high-quality concrete sleepers in convenient, efficient pack sizes. To ensure the best value for our customers, our minimum order requirement is 10 standard concrete sleepers or 8 heavy-duty sleepers.
At RWS, we believe that our customers deserve the best value for their investment. That’s why we’ve worked hard to negotiate unbeatable prices with our trusted manufacturers in Victoria.
By sourcing sleepers in bulk, we’re able to secure discounts that are passed on directly to you, our valued customers. In fact, our pricing is so competitive that it often works out cheaper than buying directly from the manufacturer! No matter the size of your order, you can count on us to deliver top-quality sleepers at a price that’s fair and affordable.
We’re thrilled to offer multiple convenient options for you to receive your concrete sleepers. You can either choose to pick up from the manufacturer we placed your order with, or take advantage of our delivery services. Our two pick-up locations are:
11 Kitchen Rd, Dandenong South VIC 3175
72 Officer South Rd, Officer VIC 3809
63-65 Ordish Rd, Dandenong South VIC 3175
If you prefer delivery, we also have steel warehouses in:
Cranbourne West 3977
Either way, you can expect the same high-quality products and friendly service.
We’re pleased to offer flexible and reliable delivery options to our customers in Melbourne and the surrounding regions. With a network of transport solutions at our disposal, we’re equipped to accommodate orders of any size and ensure prompt and efficient delivery to your doorstep. Whether you’re ordering a few sleepers or a large bulk shipment, you can count on us to handle your delivery needs with care and professionalism.
Certain sleepers are engineered to achieve a retaining wall height of up to 4.5m.
Yes, all our sleepers can be cut to size with a concrete saw.
We specialize in supplying high-quality concrete sleepers & steel for retaining wall construction for landscaping, fences and walls. Let us assist you by recommending experienced installers in your Melbourne for the best results.
Typically, walls under 1 metre in height don’t require engineering and council approval. Please refer to your local council for exact requirements.
We are committed to providing you with the highest quality concrete products and steel. To ensure their safe transport and handling, we work closely with our manufacturers to follow strict standards. While this means we are unable to offer refunds, it also guarantees that you receive top-notch materials every time.
If you need to make changes to your order
Returns, Orders and Shipping
Changes to orders can only be made in writing and it’s the responsibility of the person/organization ordering to confirm the accuracy of quantities and products. No changes can be made 48 hours before the scheduled delivery date. The manufacturer may charge a restocking fee if the order needs to be changed after it has been picked.
Retaining Wall Supplies uses external transport companies, and in case of any delays or rescheduling, Retaining Wall Supplies will not be held liable for any financial loss as it’s out of their control.
If incorrect or damaged product/s are received, Retaining Wall Supplies will work with the manufacturer to have it rectified. Retaining Wall Supplies will not be held liable for covering the cost of transport for collection and resending or covering the costs of replacement. The manufacturer will determine if the product is unsatisfactory before approving replacement.
A: Orders not collected by you or your transport company from the nominated manufacturer’s premises on the scheduled date could result in delays or a restocking fee. The manufacturer’s yard supervisor reserves the right to refuse to load if the transport is inappropriate or does not comply with weight loads.
If you cancel your order before Retaining Wall Supplies has paid the manufacturer and transport company, a full refund minus any credit card fees via a bank transfer can be arranged within 5 business days. No refund will be offered if the manufacturer and transport company were paid by Retaining Wall Supplies or if a job number was issued by the manufacturer. If transport was booked and no payment was made to the manufacturer by Retaining Wall Supplies, the delivery charge minus any credit card fees will not be refunded.
If you have entered an incorrect shipping address, changes to your order can only be made in writing before 48 hours of the scheduled delivery date. However, the manufacturer may charge a restocking fee if the order needs to be changed.
We simplify the retaining wall construction process – reach out to us via phone, email, or the enquiry form for any questions about our retaining wall supplies, concrete sleepers, steel posts and fence plinths or anything else we can assist with!